Common Rental Problems and How to Fix Them

Grupo Select has seen the same complaints come up again and again from guests. Here's what they are and how to address them:

Confusing location

Make sure your property is pinned correctly on Google Maps and that your arrival instructions are specific. Include the nearest landmark, transport options, and the most common access route. Don't assume guests will figure it out.

Property condition

Poor maintenance is the fastest way to earn a bad review. Three habits that prevent most problems:

• Inspect the property before every check-in and after every check-out.
• Fix damage as soon as it appears. Small repairs are cheap; ignored ones aren't.
• Keep it clean. Cleanliness extends the life of everything in the property.

Slow check-in and check-out

Guests arrive tired and want to settle in quickly. They leave with a schedule. Slow processes at either end leave a bad impression regardless of how good the stay was. Streamline both.

Renting a property well takes time and expertise. Grupo Select handles maintenance, decoration, and marketing so you don't have to.