Accommodation Trends to Know

Travel restrictions were easing and destinations were reopening. The hospitality sector was adapting fast. Here are three shifts that were reshaping how guests book and stay:

WhatsApp as the primary contact channel

Guests increasingly prefer WhatsApp over email or phone. If your property isn't reachable on WhatsApp, you're losing inquiries to listings that are.

Direct online booking

Relying entirely on OTAs (Airbnb, Booking.com, VRBO) means paying commissions on every reservation. A direct booking engine on your own website lets you take reservations 24/7 without the fees. Grupo Select helps property owners set this up.

Contactless check-in

More guests expect to check in without meeting anyone in person. Digital check-in, mobile payment, and smartphone keys are becoming standard. Properties that offer them get better reviews and attract a broader range of guests.

Grupo Select and their technology partners handle digitization, management, and marketing for property owners in Mexico.